I work for a pretty big company.
No, I’m not telling you what that company is.
I answer the phone for them.
This is position comes with its own set of parameters – my calls should be a certain length, I shouldn’t do outbounds a lot, they damn near don’t want me to take the frequent bathroom breaks I like to take just to take a fucking breather and I should direct people to the website for help.
The thing is, a huge majority of the people calling in don’t want to do anything on the website. They don’t want a machine, they want a person. This person (me) is going to tell them what to do…on the website.
I have become convinced, using a non-scientific approach (because my science talents went the way of the dodo bird soon as it no longer benefitted me to display them) that my employer has given me this job to do as little of the job as possible. Like they want people there to do the job, but they don’t necessarily want people calling in, because a good 95% (and I’m am totally pulling that number out of my ass) of the shit that people call in for is shit that they could do on their own, if they knew how to
use a computer or a phone, or if they cared to. The other 5% is shit that I can’t do in my current capacity because I’m new.
A good amount of my conversations go like this:
Customer: “I need to (do something they can do on the site).”
Me: “Okay, are you on the site right now?”
Customer: (after getting frustrated) “Can you do it for me?”
Me: (smiling gleefully because I am convinced I work for petty people): “I won’t be able to do that for you for (security reasons/bullshit them), but….”
I’m sure that there is some pschological/sociological/biological reason for why humans love to have another human that they can bounce off of, especially when it comes time to complain (and a good amount of the people I talk to love to complain and make empty threats) and even though I really dislike this aspect of my job*, it is still fascinating to me. People and how they behave when it comes to their money and their possessions or potential possessions fascinate me.
I’m not going to lie and say I don’t enjoy buying stuff and having stuff, but as I have done with alcohol, I am also re-evaluating my relationship with stuff, especially after the few months I’ve worked this job. How do I relate to my stuff? What stuff do I relate to? What kind of stuff do I want around me?** I ask myself these questions because although I like my stuff and aquiring stuff, the way I see other people trip over their stuff? It makes me feel dirty, in a sense, to have and want stuff. I want to get rid of stuff now, especially stuff that no longer serves me. Granted, you have to know the reasons behind why people flip out over their stuff and potential stuff and some reasons are understandable, but at the end of the fucking day, it’s just stuff and maybe we need to stop placing so much value in stuff…because we can’t take it with us at the end. You can leave it to others, but they’ll just probably sell it off and take the money to buy more stuff that means something to them and the cycle continues.
Man that got dark.
Don’t sell your grandmother’s house.
Featured image courtesy of Anna Shvets, give her a follow: https://www.instagram.com/sh.vets/ I wish I looked this good while working.
*I’ve never made it a secret that I don’t like dealing with people. I don’t mind helping people and I like to solve problems, but if I can just get to a point where I can do that without having to have people in my ear or watching me, amongst other things that I want from what I do for a living, I’d be more okay with working.
**The answer to that last question is Mary Jane, books, writing gear/stationary, plants and crochet supplies.